Privacy Policy

Privacy Policy
Effective Date: 9th May 2025

At Family Holistic Health, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal data when you use our website www.familyholistichealth.co.uk, get in touch with us, or use our services.

1. Who We Are

Family Holistic Health is based at:
Yew Tree Farm Therapy Centre, Warburton
You can contact us at pippa@familyholistichealth.co.uk for any privacy-related queries.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – such as your name, email address, phone number, and postal address when you contact us.
  • Health & Wellbeing Information – if you share details about your health or personal circumstances as part of using our services (with your explicit consent).
  • Technical Data – such as your IP address, browser type, and usage data when you browse our website (via cookies or analytics tools).

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide the services you request.
  • Manage appointments and communicate with you.
  • Improve our website and services.
  • Comply with legal or regulatory obligations.

We only process your personal data when we have a lawful basis to do so – such as your consent, a contract, or legal obligation.

4. How We Store & Protect Your Data

We store your information securely and take appropriate technical and organisational measures to prevent unauthorised access or disclosure.

We do not keep your data longer than necessary. If you’ve enquired but not used our services, we’ll retain your information for up to 12 months. For clients, data may be held for up to 7 years in line with professional insurance requirements.

5. Sharing Your Data

We do not sell or rent your data.
We may share information with:

  • Service providers who help us operate the website (e.g. email hosting).
  • Professional advisers (e.g. insurers or legal advisers), if required.
  • Authorities or regulators, where legally necessary.

All third parties are required to respect your data and comply with data protection laws.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Restrict or object to certain uses.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of your rights, please email pippa@familyholistichealth.co.uk.

7. Cookies

Our website may use cookies to help improve your experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on our website.